Please have a look here first, and see if your question has been answered. Still need more information? No problem, just send us an email and we will get back to you as quickly as possible!
Made to Order
All the products on the website are made to order, this allows me to reduce waste and only produce products when a customer decides they want it. This means that it takes a few days for your order to be processed, so please have patience and know that your product is being made with love and care JUST for you!
Due to the Covid-19 pandemic, many manufacturers had to close down several factories during global lockdowns, or their supply chains were disrupted, which means some stock shortages are likely to occur for the coming months.
We’re stocking up as much as we can and keeping in touch with our suppliers to manage these unprecedented times. However, we’re already seeing OOS issues from a number of suppliers, and we’ll keep you informed about them.
Shipping & Delivery
Shipping is calculated upon checkout. Products are produced in the United States so shipping to Europe and other Countries will incur international shipping rates. Please allow 2 weeks for delivery within the continental US, and up to 30 days for International orders.
Multiple Products in an Order
It’s possible that your order may ship out separately depending on which warehouse handles the shipment. Don’t worry, you will receive a tracking number for each item shipped and any extra costs associated with splitting the order is on us!
My favourite Island is not listed.
Don’t worry, we are updating our website regularly with new merchandise and new islands. If you don’t see your favourite island just send us an email through the contact form and let us know what design you would like to see your favourite island with. We usually need about a week to get this request into production, but once the item is online we will notify you so that you can place your order.
Do you love a design but would like to customise it? Perhaps add a date (like your island wedding date?) or maybe you want to add your names to the design? Drop us an email and we can discuss the possibilities.